admin, Author at #1 Fan Engagement Platform | FanPaas

FanPaaS Ticket Lifecycle Management

December 7, 2016 by admin

FanPaaS is integrating with Ticket Master and other ticketing engines to increase security and confidence for the fan purchasing a ticket at a sports or entertainment venue. The majority of fans will attend a game without a ticket or needing additional tickets for the game. Purchasing tickets from a scalper is very scary and there is no security in knowing if the ticket is fake or real.

FanPaaS will provide instant verification if the ticket is real by scanning the bar code with the FanPaaS ticket serialization application. The ticket authentication will inform the fan if the ticket has not been reissued. Providing the security and confidence in your purchase. The FanPaaS mobile app will be available in the apple store early next year.

Increasing fan engagement with IoT

October 27, 2016 by admin

Stadiums and venues need to become smarter about increasing fan engagement and adopt IoT at a progressive rate. There are a few stadiums such as Levy stadium that have adopted Internet of Things (IoT) to increase the consumer experience and enhance fan behavior.

With the adoption of Big Data & analytics and more affordable sensors the data collected is even more valuable and provides data points, trends, and enhancing the value for the consumer with wearable technology.

With attendance being down at many sports stadiums across the country. Sports teams are trying different sales programs without any data and they are just not working to increasing revenue. Teams should adopt technology quicker and provide IoT to increase engagement which will quickly monetize the fan experience.

Fans expect products to add value to their lives – whether in the form of convenience, reliability, privacy, or efficiency. This increasingly demand needs to force sports team to get away from the traditional way of doing business with selling tickets, concessions, merchandising, parking and other tangible products. away from the traditional approach of producing, selling, and delivering a tangible product.

Adopting IoT with advanced analytics will provide sport teams with a deeper understanding of the fan, security, privacy, convenience, stickiness of service to increase incremental revenue. Internet of Things is a highly sought-after customer experience that all stadiums should be providing to the fan.

With the help of advanced analytics, decision makers can dig deep into this data and gain insight never thought possible. On the flip side, the traditional market will need to rethink how it treats consumers along the way – choosing concessions to drive additional value. If you have a sports stadium and customers IoT applies to your business and the cost to implement is not expensive project.

How Big Data can increase fan engagement

September 13, 2016 by admin

The season is over for many sports franchises across the different leagues so now what do we do!

• For many team’s tickets sales and attendance is low!
• Concessions sales are down 30%
• Viewers are staying home and watching the game.
• Revenue is down another 20%

Now what do we do to increase revenue and engagement?

Some of the many common questions team owners and executives are trying to answer without any insight into the fan in how they purchase tickets, who is the fan coming to the game, what will my tickets sales be next year, how to increase engagement. The questions can continue and it becomes throwing a dart and hopefully trying to hit a bull eyes when it comes to increasing fan engagement.

Big data and predictive analytics takes the guess work out of the equation with real time information on the business systems and fan information. Using big data you can cleanse the data sources with the most accurate and relevant information. The majority of teams are trying to make business decisions on old and inaccurate information.

Once the data is cleansed applying analytics to be informed of real-time game day and business information is the goal. Everything from sales, tickets, concessions, merchandising, parking, gate entry, CRM, finance, and Human resources are integrated with the data warehouse and powerful analytics take out the guess work.

Predictive analytics is the next most powerful step to increasing fan engagement and revenue not just during the season. This will allow teams to engage the fans year round, help to keep the fan in the stadium for the entire game, and provide insight into the business.

Predictive analytics brings together advanced analytics, predictive modeling, data mining, text analytics, stadium and parking analytics, ticket life cycle analytics, optimization, real-time scoring, fan behavior, enhanced marketing experience, and more.

FanPaaS puts these capabilities into the hands of business users, owners, sales, tickets, marketing, and with our mobile platform in the hands of the fan

Increasing Fan engagement

August 9, 2016 by admin

CARVECHI TECHNOLOGY ANNOUNCES FANPAAS,A MOBILE APP THAT ENHANCES THE FAN EXPERIENCE FOR ALL SPORTS TEAMS, WITH A DATA WAREHOUSE PLATFORM POWERED BY SAP HANA®.

FanPaaS offers sports teams’ fan base a fun-to-use, engaging mobile app that aims to drive significant revenue growth to the team and increase fan engagement.

Carvechi today announced the availability of FanPaaS for Sports and Entertainment for customers seeking an innovative mobile app and SaaS data warehouse platform powered by SAP HANA®. FanPaaS provides the ability to collect, centralize and analyze all the available structured and unstructured data from different touch points and a full 360-degree view of the fan and interest, with the focus of keeping the fan engaged during the game and year-round.

FanPaaS combines relevant and personalized content delivery, food and beverage services with designated in-seat and order-ahead delivery options and merchandise storefront. FanPaaS special team offerings include the TailGate Experience™, Tunnel Run™, e-ticketing services options, validation of tickets purchased from third parties, paperless tickets, ticket serialization to bind fans to the ticketing data, loyalty program, VIP special offers and more. FanPaaS is configurable for any sporting event and venue with a white-label mobile app suite to deliver an enjoyable experience to the fan. fanpasspng1-transparent

The SAP HANA platform enables the build-out of the infrastructure, data warehouse and workflows to support the logistical and operational aspects of FanPaaS. Utilizing legacy team data, advanced analytics, agile visualization and a real-time business platform, team operations can monitor fan spending patterns, increase ticket sales, and create avenues for marketing and sales.

“We expect that FanPaaS will return a positive ROI to the team within the first year and provide the analytics insight of the fan to increase loyalty. We are working with numerous sports teams in the NCAA, MLB, NFL and NHL to centralize the data and improve the fan experience by analyzing purchasing history, including tickets and sales at concession stands and team stores,” said Donald Carson, CEO of FanPaaS.